Newcastle International Airport in the UK is gearing up
for a busy year ahead as it aims to be the most welcoming airport in the United
Kingdom.
The region’s largest airport is already flying high
following a successful 2012 and got the year off to a great start with the
launch of its new customer-friendly website. The airport also recently
installed new customer feedback machines in the security area to check whether
its customers are ‘Happy or Not’. The high-tech devices feedback results to the
airport team regularly to ensure that customers are getting the best experience
possible.
Dave Laws, Chief Executive of Newcastle International
Airport, said: “Last year was a great year for the airport as well as the North
East travelling public. We secured a number of new routes to sought-after
destinations, were honored with the AOA Award for best UK airport under six
million passengers for the fourth year in the row and welcomed a 50% increase
in seats on our Emirates service to Dubai with the 428-seat Boeing 777.
“We also officially opened our £3.2 million terminal
development - with improved security search facilities, and welcomed our new
49% shareholder, AMP Capital.
“This year is already off to a fantastic start. Our new
website - with improved usability for passengers and a more visual feel - has
gained very positive feedback from users and our results from our ‘Happy or
Not’ machines show that we’re providing excellent customer service to our
passengers day in, day out.
“As well as reaffirming our dedication to excellent
customer service, we recently announced that Maggie’s in the North East as our
adopted charity for 2013 and 2014 so we’ll be getting involved in lots of
fundraising activities over the coming months which is very exciting. We’re
also looking to the future and are in the process of redeveloping our master
plan strategy which will show our aspirations up to 2030. We look forward to
celebrating 10 years with easyJet this year too.
“Our aim is to be the most welcoming airport in the UK
and this year, we’re going above and beyond once again for our customers.”
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