Vietjet Air and Trip.com Group Sign MOU to Improve Global Travellers’ Experience

Vietjet Air

Vietjet Air and leading global travel service provider Trip.com Group have signed a Memorandum of Understanding (MOU) to leverage the expertise and resources of both parties to make travel easier and more convenient for travellers around the world.

This will be achieved through various initiatives, such as offering Trip.com Group’s products, including hotels, airport transfers, attractions and activities, to customers on Vietjet’s website at www.vietjetair.com. Meanwhile, the Group will provide Vietjet with innovative technologies, such as the Virtual Interline solution to widen Vietjet’s global network footprint and share valuable insights to empower Vietjet to make informed decisions in continuously optimising customer experience. Furthermore, the data integration initiative will enable customers to enjoy numerous benefits from both parties’ loyalty programmes. Members of Vietjet SkyJoy and Trip.com Rewards can accumulate reward points to exchange for gifts, flight tickets, and other incentives from various third-party products and services.

With the commitment of prioritising customer satisfaction, Vietjet and Trip.com Group will create a seamless travel experience, offering a comprehensive range of travel content, products, and exciting deals.

The MOU was signed by Mr Dinh Viet Phuong (left), Chief Executive Officer, Vietjet Air and Mr Yudong Tan, Chief Executive Officer, Flights, Trip.com Group

Mr Yudong Tan, Chief Executive Officer, Flights, Trip.com Group, said: “We are delighted to partner with Vietjet, Vietnam’s leading low-cost airline, to offer travellers seamless experiences when planning and booking their trips with a comprehensive range of travel products and deals. We have worked with Vietjet before on successful campaigns to promote Vietnam as a destination of choice for travellers, and believe our mutual commitment to prioritising customer satisfaction is a testament to both companies’ customer centricity. We look forward to a fruitful partnership with Vietjet.”

To celebrate this exciting milestone, Vietjet and Trip.com Group will offer travel enthusiasts a special promotion with up to 50% off on airfares from today until 22 January 2024, applicable to Vietjet’s entire flight network. Customers can simply book Vietjet flights on www.vietjetair.com, the Vietjet mobile app and Trip.com, to unlock a 50% discount on the ticket fares by entering the code TR24150, 20% off with the code TR24120, and 10% off with the code TR24110 (*). The promotion is valid for flights from 30 March 2024 to 31 October 2024. (**)

Vietjet Air

Vietjet has been named among the world's top 10 safest low-cost airlines by AirlineRatings.com for many consecutive years. The airline currently operates a fleet of nearly 110 aircraft, serving over 30 international routes and catering to 32 million customers across Vietnam and internationally. These services connect passengers to destinations in Australia, India, China, Japan, South Korea, Indonesia, Thailand, Singapore, among others. Vietjet currently operates 58 return flights per week in Australia in five major cities, including Adelaide, Brisbane, Melbourne, Perth, and Sydney.

Bookings on Trip.com Group’s platforms last year for Vietnam-related products almost tripled (299.7%) year-on-year (YoY). Arrivals in Vietnam last year also increased similarly, with full-year numbers showing robust 344.2% growth1. There has been a similar appetite for outbound travel from Vietnam as well, with outbound bookings in 2023 growing 213.2% YoY.
(*) Exclusive of taxes and fees. Other terms and conditions apply
(**) Exclusive of public holidays and peak seasons
* Connie Nicolaou at connie@primarycommsgroup.com.au