Terminal 5 at London Heathrow Airport Voted World's Best Airport Terminal

Terminal 5 - London Heathrow Airport

Airline travellers have voted British Airways' home hub Terminal 5 at the London Heathrow Airport as the World's Best Airport Terminal in the World Airport Awards held at the Passenger Terminal Expo in Vienna. 

Organised by independent survey company Skytrax, the awards are based on 12 million customer surveys completed over ten months covering 388 airports. 

"Despite initial teething problems when Terminal 5 opened in 2008, it has since become a firm favourite with passengers," said Edward Plaisted of Skytrax. "The architecture, ambience and terminal layout was repeatedly mentioned in the feedback in the survey, as well as the extensive range of shopping and dining options in the departures area."

  

Frank van der Post, British Airways Managing Director of Brands and Customer Experience (or local commercial manager), said, "its wonderful to see Terminal 5 being recognised as the worlds best airport terminal. The award really contributes to our brand promise of providing world-class customer service. Over the next five years British Airways will be investing more than £5bn in new aircraft, smarter cabins, elegant lounges, and new technologies to make life more comfortable in the air and on the ground'

  

John Holland-Kaye, commercial director of Heathrow, said, "We are thrilled that Heathrow has been rewarded for a third time at the prestigious World Airport Awards. 

Terminal 5 - London Heathrow Airport

"Terminal 5 is a great showcase of our vision of Heathrow's future and the level of passenger experience we are working to deliver right across our airport. Together with a shopping experience which responds to our customer's demands, we are proud that our work towards becoming Europe's hub of choice is being recognised by the most important judge, our passengers." 

Iberia's home hub, Terminal 4 at Madrid's Barajas airport, was voted the fifth best terminal in the world. 

Other airport terminals featuring in the top five this year were Singapore Changi Terminal 3, Beijing Capital Airport Terminal 3, and Terminal 2 at San Francisco International Airport.

  

World's Best Airport Terminal

2012 Winner Results 

1 - Terminal 5 - London Heathrow Airport 

2 - Terminal 3 - Singapore Changi Airport 

3 - Terminal 3 - Beijing Capital Int'l Airport 

4 - Terminal 2 - San Francisco Int'l Airport 

5 - Terminal 4 - Madrid Barajas Airport

For more information see the website:

http://www.worldairportawards.com/Awards_2012/terminal.htm

British Airways

· British Airways has a worldwide route network that covers more than 150 destinations in 75 countries. 

· British Airways operates a daily flight from Sydney to London via Singapore 

· British Airways operates 17 return services per week between Hong Kong and London 

· British Airways operates 14 return services per week between Singapore and London 

· British Airways operates a daily return service between Bangkok and London 

· British Airways code shares on all Qantas services between Australia and the three Asian mid-points of Singapore, Hong Kong and Bangkok. 

· In August 2009, British Airways celebrated its 90th anniversary. The airline has carried more than 1.2 billion customers on its extensive network and is recognised as one of the world's elite carriers.

· British Airways is one of the world's largest international airlines carrying approximately 36 million customers around the world every year. 

· British Airways has been operating in Australia for 77 years. 

British Airways

· British Airways' home at Heathrow, the state-of-the-art Terminal 5, is exclusive to customers of British Airways and Iberia and is capable of handling 30 million customers a year. 

· Australian flights operate from the multi-million pound refurbished Terminal 3. 

· In September 2011, British Airways was recognised as "Best European Airline" for the 11th consecutive year by readers of Business Traveller, at the 20th Business Traveller Asia Pacific Awards.