As Aussies get back to travel and explore destinations closer to home, the award is a testament to Budget’s commitment to taking the hassle out of car hire and helping holidaymakers Get To The Good Stuff.
Budget Australia was the only brand to be awarded five stars for overall customer satisfaction, along with five stars for customer service and four stars for availability of vehicle and value for money.
The award follows Budget’s ongoing investment into products and services that continue to evolve as the market changes - including features such as Digital check-in, PhotoProofed, and the FastBreak programme, enabling quicker service at check-in and check-out to streamline the rental process and make travel easier for customers.
With over 200 convenient locations across Australia, a range of vehicle types and long-term car rental options for customers who want to stay on the road longer, Budget is there for travellers and it’s no surprise that Budget Australia was voted number one by Canstar Blue.
Tom Mooney, Managing Director of Avis Budget Group, Pacific, says, “We are thrilled to receive Canstar Blue’s ‘Most Satisfied Customers’ award in 2022. This award is particularly special as it represents our commitment to a high level of customer service, and the trust the Australian people have in our brand.
"We pride ourselves on delivering an exceptional customer experience and ensuring that hiring a car is as easy, safe and seamless as possible, as we know that’s what Australians want and expect from us.
“Receiving this award is truly a tribute to all the hard work and care our team put in every day – because we know the sooner we can help our customers hit the road, the quicker they can get to what they love about travelling."
Canstar Blue's survey on car hire services revealed that customer service was the most important driver of overall customer satisfaction (37%), followed by transparency of costs (28%), value for money (23%), quality of vehicle (11%), and vehicle availability (2%).
The annual rating by Canstar Blue, a consumer review and comparison website, ranks the nation’s car rental companies based on how content customers are with Australia’s hire car providers. This year Canstar sought feedback from over 300 people who hired a car within Australia in the last 12 months.
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