The T1 project, which forms the first part of the airport’s Ground Transport Solutions plan, has been designed to improve traffic flow at and around the airport.
Stage one improvements include a new, faster public pick up zone to provide motorists with a more convenient area to collect passengers; a new centre road to improve traffic circulation; dedicated car park exits for city and west/southbound traffic; and the relocation of the car park entry and exit boom gates to streamline traffic flow around the precinct.
In addition to the road and car park upgrades, Sydney Airport has expanded its Airport Ambassador program and unveiled new uniforms and iPad minis to assist passengers with up to date airport and flight information.
Sydney Airport Chief Executive Officer Kerrie Mather said, “Our ambassadors are the smiling face of the airport and have provided help, assistance and directions to millions of passengers since 1999. We consulted our ambassadors and the airport community extensively on the new uniforms and decided on blue jackets, which take inspiration from our beautiful harbour, blue skies and beaches and will ensure that they continue to stand out and are easy to find.
“A key focus for the airport is growing tourism for Sydney, NSW and Australia and the assistance that our ambassadors provide to visitors, from helping them fill in departures cards to providing directions for taxis or the train, is an important part of this.”
The ambassador program was expanded in 2012 to include Mandarin-speaking Red Ambassadors to cater for the growing number of Chinese tourists visiting Sydney.
As part of the relaunch, each ambassador will be provided an iPad mini during their shift.
“The ambassador’s iPads are loaded with real-time flight arrival and departures through the Sydney Airport app and language translation apps, which will provide all the information they need to assist passengers at their fingertips,” Ms Mather said.
“Our ambassadors are located throughout the terminals, including at well-marked information desks, and the iPads will enable them to obtain operational updates wherever they are.
Sydney Airport’s ambassador program has 130 volunteers working across T1 and T2. They will be joined by an additional 50 Red Ambassadors over the Christmas and Lunar New Year period.
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