According to the article, titled “Vietnam’s hotels get creative to survive the pandemic” by Brett Davis, COVID-19 forced some in the industry to rethink their approach to how to cater to guests and innovate their offerings.
It said one such innovation was developed at Alma Resort on the shores of Cam Ranh Bay in southern Vietnam, which built its own in-house app to create a safe, contactless way of delivering key information to guests.
Developed by the resort’s IT team and available for download on Android, Apple, Windows and Amazon devices, the ‘Alma Resort’ app provides COVID-19 health and safety tips, menus for the property’s restaurants, activity schedules and promotions as well as live stream broadcasts and information about events.
The resort’s general manager, Herbert Laubichler-Pichler, said he believed it would soon be incumbent for five-star resorts across Vietnam to offer the same technology.
The author went on to note that thanks the Government’s drastic measures, Vietnam was one of the world’s leading countries in controlling the spread of the pandemic.
Read the full article at VietnamPlus: https://en.vietnamplus.vn/forbes-spotlights-vietnamese-hospitality-sectors-creativity-amid-pandemic/197762.vnp
Image: Alma Resort on the shores of Cam Ranh Bay in southern Vietnam (Photo: VNP)
Tags: creativity, Forbes magazine, Vietnam, Vietnamese hospitality
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