QANTAS AND JETSTAR ANNOUNCE ‘FLY WELL’ PROGRAM

Qantas and Jetstar will roll out a series of wellbeing improvements to give customers peace-of-mind in preparation for domestic travel restrictions easing.

The ‘Fly Well’ program brings together a number of temporary measures already in use by the Qantas Group, including on repatriation flights from virus hot-spots, and draws on best-practice medical advice and feedback from customers.

Rolling out from 12 June, some of the key measures include:

• Contactless check-in (via online/app) and self-serve bag drop strongly encouraged, including use of Q Bag Tags
• Hand sanitising stations at departure gates
• Temporary changes to Qantas Lounges, including increased physical distancing, hand sanitising stations, enhanced disinfection of surfaces and adjustments to food and drink service
• Masks provided to all passengers on each flight – not mandatory from a safety point of view, but recommended for everyone’s peace-of-mind
• Enhanced cleaning of aircraft with a disinfectant effective against Coronaviruses, with a focus on high contact areas – seats, seatbelts, overhead lockers, air vents and toilets
• Sanitising wipes given to all passengers to wipe down seat belts, trays and armrests themselves, if preferred
• Sequenced boarding and disembarkation to minimise crowding.

Qantas and Jetstar aircraft are fitted with hospital-grade HEPA filters which remove 99.9% of all particles including viruses.

Qantas Group Chief Executive Officer Alan Joyce said the organisation would continue to work with government and monitor the rollout of health and wellbeing measures, which are designed with safety in mind and to make people feel comfortable with the “new norms”.

“Safety is absolutely core to how we operate and that applies to new challenges like managing the risk of coronavirus so people can fly with confidence,” Mr Joyce said.

Read the full statement from Qantas Group.

Last week Qantas also released a recreation of the iconic ‘I still call Australia home’ advertisement with representatives from their partners, The Australian Girls Choir and The Gondwana National Choir, performing from home. See the full video.