Thursday 20 July 2023

Black Sheep Tourism launches TravelWorks in Australia

  • Black Sheep Tourism Founder Trish Shepherd
    TravelWorks is a global leader in travel agency accounting and back-office systems
  • Seamless interface with all major GDS systems, booking engines plus CRM, marketing
  • Australian customisation unlocks TravelWorks solution for local market

Black Sheep Tourism (Black Sheep) is launching TravelWorks in Australia, unlocking the benefits of the leading travel agency accounting and back-office systems for travel businesses in this market. leading travel agency accounting and back-office systems for travel businesses in this market

Black Sheep, founded by travel industry veteran Trish Shepherd, has secured the deal via a partnership with TravelWorks’ parent company Canadian based Travel Technology Solutions company, PcVoyages.

TravelWorks – a proven solution designed specifically for travel businesses

  • With over 6000 users worldwide, TravelWorks provides the latest cloud based - online mid & back-office accounting, booking and marketing software for Travel Agencies and Tour Operators.
  • TravelWorks has been developing and providing travel technology solutions for over 30 years and continue to invest over $750,000 every year to ensure their products remain robust and cutting edge, with the highest levels of data security.
  • Their current suite of technology modules include comprehensive accounting, invoicing, reservation management, strategic and operations management, CRM and marketing platform, groups management, corporate travel management and real time dashboard and reporting

Quotes from Black Sheep Tourism Founder Trish Shepherd

“We founded Black Sheep to help travel businesses harness one of their most important assets, their valuable IP in client and business data. As we have been helping business owners to streamline operations and drive new revenue, we quickly realised that current technology available in our market just wasn’t providing the detailed CRM systems or functionality needed to effectively capture or deliver meaningful customer or sales data or segmentation.”

“Two years ago I went looking for a Travel CRM that could take clean customer profile data, searchable travel preferences and create customised segmented databases for inhouse under the radar marketing. What I found was TravelWorks. A robust, scalable and intuitive platform for travel agencies and tour operators."

“What we’ve focussed on over the past 2 years has been to integrate the right solutions for this marketplace. TravelWorks is different because it is a long-established company in many countries and have designed the platform to align with local requirements. It handles multi currency and varying business structures with ease.”

“The market response is already overwhelmingly positive. Time after time, travel businesses are saying to me “I wish you were around during Covid the platform saves me time as it is so intuitive and traces an entire file history”.”

“We are extremely proud to bring these suites of customised products to our Australian travel agent and tour operator colleagues. TravelWorks is the most comprehensive travel technology available and its consultant friendly and the affordable ‘new’ player in our market while also bringing a proven track record. All our customers will also get personalised training and local tech support. We know one size doesn’t fit all so the system is fully customisable and we work with each business to build out the system that works for them and their consultants.”

Quote from PC Voyages/TravelWorks Co-Founder and President Jean Corneau

“PcVoyages/TravelWorks is excited to have partnered with Trish and Black Sheep Tourism to serve Australia. I am confident that together, we will thrive in the growing Australian market as we do in Canada, United States and Europe.”

TravelWorks delivers:
  • Increased productivity by reducing manual processes
  • Increased control with dynamic live reporting and amendment tracking
  • Increased sales with comprehensive database and email marketing platform
  • An easy to use intuitive platform fully supported by a local team committed to customer service
  • The platform has been developed across 30 years of continuous improvement based on customer feedback
  • The local team: Know the local market, Understand the travel agency and tour operator industry, are committed to customer service

* LJ Loch, Alpha Consult, ljloch@alphaconsulting.global

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