Feel free to call this hotline if you encounter consumer issues involving stores, restaurants, bars, transportation or lodging during your visit.
Note: this hotline is for consumer related issues only. It cannot provide tourist information or answer questions related to lost items, accidents, illness or injury.
Phone number: 03-5449-0906 *Standard call rates apply
Operating hours: Mon. – Fri. 10am-4pm (closed weekends, national holidays and Dec. 29 – Jan. 3)
Available languages: English, Chinese, Korean, Thai, Vietnamese and Japanese
Examples:
Operating hours: Mon. – Fri. 10am-4pm (closed weekends, national holidays and Dec. 29 – Jan. 3)
Available languages: English, Chinese, Korean, Thai, Vietnamese and Japanese
Examples:
- A product you purchased was broken.
- You were charged an exorbitant amount at a restaurant or bar.
- You were charged high repair costs for a rental car.
- Your hotel room was not what you had reserved.
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