“Online - Interconnected - Multimodal” E-Ticket System: A Breakthrough in Digital Transformation for Museums and Relic Sites

Tourists experience The Viet - Smart travel card to enter
 the National History Museum (Photo: TITC)

In an era defined by digital transformation, Vietnam has taken a pioneering step in revolutionizing its tourism industry with the “Online - Interconnected - Multimodal” electronic ticket system. This innovative solution, developed by the Tourism Information Technology Center (Vietnam National Authority of Tourism), aims to modernize ticket sales and control methods for museums and relic sites. Its implementation promises unmatched convenience for tourists, travel businesses, and destination management boards, while addressing long-standing inefficiencies of traditional systems.

The Need for a Modern Solution

Historically, ticketing at tourist attractions in Vietnam relied on physical tickets, often printed in large quantities and requiring manual processing. These traditional methods posed several challenges:

• High costs for design and printing.
• Environmental concerns due to waste from torn and discarded tickets.
• Long queues during peak times, leading to a subpar visitor experience.
• Delayed revenue tracking, as data was aggregated only at the end of each day.

Recognizing these limitations, Vietnam has introduced the “Online - Interconnected - Multimodal” e-ticket system, offering a seamless and sustainable alternative.

Three Pillars of Innovation

The system’s revolutionary impact is encapsulated in its three key features:

1. Online

Tourists, travel agencies, and tour guides can now book tickets conveniently through the “Vietnam Travel” national tourism application. This digital-first approach eliminates the need for physical ticket counters, reduces wait times, and enhances the overall travel experience.

2. Interconnection

The system facilitates interlinked ticketing, allowing visitors to purchase tickets once and use them across multiple destinations. This integrated model not only saves time but also paves the way for connecting services such as transportation, healthcare, and banking, creating a comprehensive tourism ecosystem.

3. Multimodal

Visitors can choose from three flexible methods for ticket usage:

• Printed e-tickets available at counters.
• Integrated digital tickets within the “Vietnam Travel” app.
• The Viet – National Travel Card, which combines ticketing with other travel-related features.

Additionally, the group ticketing feature allows a single ticket to be used for an entire group, replacing the need for individual tickets and streamlining the entry process.

Expanding Across Vietnam’s Iconic Attractions

The e-ticket system is being rolled out at numerous historical and cultural landmarks, transforming the way tourists engage with Vietnam’s heritage. Notable sites include:

• The Temple of Literature (Hanoi): A thousand-year-old cultural relic, this iconic site attracts millions of visitors annually with its rich history and timeless architecture.
• President Ho Chi Minh Relic Site: Honoring Vietnam’s great leader, this UNESCO-recognized site embodies profound human values and national pride.
• Quan Thanh Temple: An ancient sacred temple, part of Hanoi’s “Thang Long Tu Tran,” established during Emperor Ly Thai To’s reign in 1010.
• Vietnam National Fine Arts Museum: Showcasing Vietnam’s artistic heritage, including nine national treasures, this museum is a cultural cornerstone.
• National Museum of History: A treasure trove of Vietnamese cultural messages and artifacts, spanning centuries of history.
• Quang Ninh Museum: Known as the “black pearl” of Ha Long Bay, this site offers an enriching blend of cultural and spiritual experiences.

A Sustainable Step Forward

Beyond improving convenience, the e-ticket system represents a significant stride towards sustainability:

• Environmental benefits: By reducing paper use and waste.
• Real-time data tracking: Enhancing management efficiency and revenue transparency.
• Better visitor experience: Streamlined entry processes and interconnected services create a hassle-free journey.

Shaping the Future of Tourism in Vietnam

The “Online - Interconnected - Multimodal” e-ticket system positions Vietnam as a leader in leveraging technology for cultural preservation and tourism growth. By combining convenience, sustainability, and innovation, this breakthrough solution ensures that visitors enjoy a seamless and enriching experience, while also safeguarding Vietnam’s cultural and historical treasures for future generations.

Whether you're planning a trip to Hanoi’s ancient landmarks or exploring the beauty of Ha Long Bay, this modern ticketing system enhances every step of your journey.

For more information and updates, visit the “Vietnam Travel” app or the official website of the Vietnam National Authority of Tourism.