Sunday 9 August 2020

Tanoa Hotel Group Update

Tanoa International Hotel
We have all seen the dramatic impact of Covid-19 on our families, our communities and our very way of life. What we’re facing is daunting, but we are heartened by the moments of triumph in everyday acts of courage, humanity and love. Although these are extremely trying times for us all, we remain optimistic that our world will thrive once again. That is the reason that Tanoa Hotel Group remains open to support the local economies in which it operates. We are family owned and managed and we are here to stay!

As it has always been, the safety and security of our guests and our people remains our highest priority. The steps we’re taking on cleanliness and new hospitality norms in partnership with Ecolab shows our commitment to health and safety. By taking care of our people and following these new protocols – we will be collectively taking care of our guests and the global community. Our hotel teams are responding to the crisis around them with great pride by maintaining the highest standards of cleanliness and hygiene. We are all in this together!

We don’t know when the Covid-19 pandemic will be over or when our lives will return to some sort of normalcy, but Tanoa remains open. We are grateful to our guests who continue to support us and we want to say a huge thank you to our teams who work tirelessly to ensure that Tanoa is a safe and healthy place to visit.

Keep safe until we see you again at Tanoa!

All the hotel teams have been doing a fantastic job in these trying times. They all can't wait for borders to open to welcome all their international guests back. In the meantime though - here is a sneaky peak at what they have all been up to. Please note, Tanoa Skylodge Hotel remains closed at this time.

Tanoa International Hotel has been one of the preferred hotels by authorities for all repatriation flight guests, so they have been busy accommodating these guests under strict quarantine protols. Assisting the Fijian Government and the Ministry of Health and medical services has been a privilege as the team are making a major difference in the fight to contain Covid-19 in Fiji. In addition, due to the stringent health and safety procedures being followed, they have been successfully accommodating leisure and corporate guests in a separate block of rooms away from the quarantine guests.

Tanoa Rakiraki Hotel has been accommodating local corporate guests and government ministries during the week, and local leisure guests during the weekends. They have held a small number of functions in the restaurant, and have opened their pool up for locals to use (with any food or beverage purchase) – which is getting a lot of traction!

Tanoa Waterfront Hotel has been accommodating guests, as well as hosting a number of small functions for birthdays, engagements, and weddings – with a few bigger ones on the horizon. Conference business has started to increase which is a positive sign. They have taken this time to upskill all employees by getting all of the team to train in other departments, a great initiative which will bode well for the future.

Tanoa Plaza Hotel was forced to close down for the months of May and June. However, they re-opened their doors on 1st July and were finally able to showcase the brand new refurbishment which was finished earlier this year. Since they re-opened, the team have been excited to welcome guests back, and they have also hosted a few small events and functions.

Tanoa Apartments has remained open and with each apartment being self-contained with cooking facilities, it is a great place to holiday whilst keeping your distance. Its unique hilltop location provides the best views of Nadi and surrounding areas, including the famous Garden of the Sleeping Giant mountain range. The swimming pool area has recently had an upgrade, with a poolside BBQ cooking facility being added for in-house guests to enjoy dinner under the stars, overlooking the stunning night view of Nadi.

Tanoa Tusitala Hotel (and Samoa) have been hit very hard by Covid-19. However with tourism at a stand still, the GM and team have been working hard on the maintenance and upkeep of the hotel so it is ready to welcome guests back as soon as borders open. An overlap of duties and responsibilities has been implemented, where every team member is no longer confined to their usual work, but is rather a ‘floater’ - reassigned from job to job as needed. The teams collaborative effort is the power that is driving Tanoa Tusitala forward and maintaining its reputation as one of the best hotels in Samoa. The hotel is also excited that their very own Executive Chef (Anulesh Chetty) was featured in the Samoan KUKA Tastes of beautiful Samoa show which aired nationally during July. Anulesh created an amazing dish and was able to showcase the hotels amazing farm-to-table concept.

Tanoa Dateline Hotel has been adapting to their new set of circumstances. Whilst tourism is at a standstill, Tonga is, fortunately, one of the few Covid free countries in the world. They look forward to welcoming tourists back in the not too distant future. In the meantime, the team on the ground are taking the time to cultivate a sustainable garden project that reflects current trends of the farm-to-table ethos. The hotel grounds have limited space, but the team have taken on the challenge to utilise any available land and embrace vertical gardening where possible. 

They will also shift from conventional landscaping and replace traditional decorative plants with fruit and vegetables. They have planted pineapples, bananas, passionfruit, papaya, eggplant, okra, beetroot, radishes, tomatoes, chillies, spinach, peanuts, ginger, turmeric, lemon grass and sweetcorn. In addition, they have planted lemon trees, guava and mountain apples, soursop and starfruit which will yield in years to come. The project is in its initial phase and we look forward to updating you on its progress.

Russell Cottages had to close completely for 7 weeks from 25th March due to the level 4 and level 3 lockdown in New Zealand. Since re-opening in mid-May, the team have been excited to welcome guests back. With borders being closed, New Zealanders have been getting out and exploring their own backyard with many choosing to stay at Russell Cottages – the school holidays were especially busy. The team are looking forward to a busy summer season at the cottages. If you are in NZ – book your holiday in now!

Tanoa Hotel Group

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