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RV Toum Tiou 2 |
As the purser aboard the RV
Toum Tiou 2, I have the privilege of being closely involved in every aspect of the New Discovery Tour, offered by CF Mekong River Cruises through CroisiEurope. From the moment our guests step aboard, their journey becomes my responsibility. I’m here to ensure that every detail, big or small, is taken care of, so that their experience unfolds smoothly and memorably.
Every morning, as I watch the Mekong River unfurl its vast, meandering course outside my window, I’m reminded of just how special this job is. The river, which weaves through both Vietnam and Cambodia, with its tranquil yet ever-changing waters, sets the tone for each day aboard the Toum Tiou 2. It invites both guests and the crew alike to pause, reflect, and immerse themselves in the unique magic of this journey. From the lush, fertile landscapes of Vietnam’s Mekong Delta to the timeless beauty of Cambodia’s rural heartlands, the river binds these two countries in a way that no other experience can. There’s a stillness to the Mekong — a peaceful rhythm that pulses through the region — and I’m grateful every day to be a part of it.
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| Mitch, the Purser |
Our guests often ask me, “What’s it like being a purser on such a unique and intimate ship?” The truth is, it’s never the same day twice, and that’s what makes it so rewarding. Whether it’s arranging a special shore excursion, helping a guest find their favourite local dish, or simply offering a welcoming smile after a long day of exploring, the role of the purser is central to creating the kind of experience that guests rave about. And let me tell you, the
RV Toum Tiou 2 is no ordinary riverboat — it’s a floating slice of paradise on the Mekong, offering a one-of-a-kind opportunity to experience Southeast Asia in all its beauty and complexity.
The Role of the Purser: Heart of the Ship
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| Mitch, the Purser |
The purser’s role is one of the most important on the ship for both the crew and the guests. My job, essentially, is to ensure that everything runs smoothly from start to finish. “If there’s anything you need during your time on the
Toum Tiou 2,” I often tell our guests, “come to me, and I’ll take care of it.” And it’s not just about the practical stuff — it’s also about creating the kind of experience where guests feel seen, heard, and valued.
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| RV Toum Tiou 2 |
From the moment guests board, I’m there to greet them with a warm welcome and a cool drink. I take the time to introduce myself and explain the journey ahead. But my role goes beyond that initial greeting. I’m responsible for everything from checking in guests and managing bookings to handling special requests and assisting with shore excursions. I’m also the point of contact for any questions or concerns guests might have during their time on board.
As I say to the guests at the start of each journey: “Here, you’re not just passengers — you’re part of the Toum Tiou family. Your comfort, your enjoyment, your peace of mind — that’s my responsibility, and I take it to heart.”
Ensuring Every Detail is Perfect
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| Shore Excursion |
Running a ship like the
Toum Tiou 2 is a complex operation, and my role as purser involves a lot of behind-the-scenes coordination. It’s my job to ensure that every detail, big or small, is handled before it becomes an issue. Whether it’s making sure a guest’s dietary needs are met, managing the logistics of shore excursions, or ensuring that all aspects of the ship’s operations are running smoothly, I’m always in motion.
For instance, when we have a shore excursion planned, it’s not just a matter of disembarking. I carefully review the itinerary, confirm all the arrangements with local operators, and ensure that all guests are aware of the details. If there’s a particular excursion that a guest is interested in, I’m the one to make it happen. One guest once asked, “Mitch, I’d love to try my hand at fishing with the locals — is that something we can arrange?” With a quick check with our local partners, I was able to surprise him with a hands-on fishing experience the next day. “Consider it done!” I said with a smile.
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| Meal Time Onboard |
The essence of being a purser is anticipating the needs of our guests before they even realize them. If a guest mentions they have a special occasion coming up, I’ll coordinate with the kitchen team to create a memorable celebration. If someone is feeling a bit under the weather, I’ll personally ensure they have what they need to rest and recover. The goal is to make sure everything is seamless — so that our guests don’t have to think about anything but enjoying their journey.
Creating Memorable Experiences
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| Tour Guide & Mitch, the Purser |
The true magic of the
Toum Tiou 2 is the blend of luxury and authenticity. Our guests come aboard seeking not just relaxation, but an opportunity to connect with the cultures, people, and landscapes of the Mekong River. Whether it's visiting local villages, participating in cooking classes, or discovering the unique flavours of Vietnamese cuisine, every experience is designed to be immersive and personal. And as purser, I play a role in curating these moments.
For example, I recall one guest, Marie from France, who wanted to explore the local markets more deeply. She’d been to floating markets before but wanted something off the beaten path, something more intimate. I worked with our local guides to arrange a private boat tour through a hidden part of the delta, where we visited a lesser-known market. Marie said it was “the highlight of her entire trip,” and that moment was made possible through a small but important connection I made between her and our local guide.
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| Happy Cruisers |
At the same time, I’m always present to ensure that each guest has the support they need to make the most of their time on board. During one evening event, we hosted a special cooking class with our chef, who demonstrated how to prepare traditional Vietnamese spring rolls. As guests gathered around, laughing and chatting, I kept an eye on everyone’s comfort and happiness, ensuring there were enough seats, that everyone had the ingredients they needed, and that the experience was both fun and educational. Afterward, I overheard one guest say, “It’s one thing to learn a recipe, but it’s another to make it with people you’ve just met, in a place like this.” That’s the kind of experience we aim to create — one that feels authentic, personal, and completely unforgettable.
Behind the Scenes: The Logistics of a River Cruise
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| A Quite Moment |
While the
Toum Tiou 2 is known for its intimate feel and personalized service, there’s a lot that goes on behind the scenes to ensure that it all works. Managing a river cruise involves coordinating everything from scheduling meals to planning shore excursions, dealing with logistics for port calls, and ensuring that the staff and crew are always prepared for what’s ahead. As purser, I oversee these processes, making sure that the flow of operations is smooth, from the galley to the crew quarters to the guest areas.
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| RV Toum Tiou 2 |
One of the most important aspects of my job is dealing with guest requests. We aim to be flexible with our itinerary and services, and often guests will have specific preferences that require extra attention. “Mitch, I need a quiet spot to write,” one guest might say. “I’d love a glass of local wine to enjoy on the sundeck,” another might ask. To me, it’s about creating an environment where every guest can feel at home, where they can be comfortable and relaxed while still having access to all the cruise offers.
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| Safety Drill |
Another key part of my role is ensuring safety and security. While our guests are here to relax, it’s crucial that they feel secure and well taken care of. I oversee the safety drill, ensuring that every guest is informed and aware of the safety protocols in case of an emergency. This is also where my knowledge of the local culture and geography comes in handy. I’ve gotten to know the river’s many twists and turns, its depth and currents, and the various weather patterns that affect our daily journeys. I’m in constant communication with the captain and the rest of the crew to ensure that everyone’s safety is always the top priority.
The Crew: A Team That Makes It All Possible
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| Mitch, the Purser and Crew |
The
Toum Tiou 2 would be nothing without its 15 dedicated crew, and it’s my job to ensure that all team members are working in harmony to deliver a flawless experience. From the deckhands to the chefs, the stewards to the guides, every crew member plays an essential role in delivering the level of service our guests have come to expect. As purser, I also act as a liaison between the crew and the guests, making sure communication flows smoothly.
I often tell our team, “We’re not just providing service; we’re providing an experience that our guests will remember for the rest of their lives.” That’s the standard we hold ourselves to, and it’s the reason our guests rave about the Toum Tiou 2 long after they leave. The camaraderie on board is palpable — we work together not only because it’s our job, but because we genuinely care about each guest’s experience. Whether it’s serving a meal with a smile, helping guests off the boat with their bags, or sharing a laugh over a cocktail on the deck, it’s this sense of teamwork that sets us apart.
A Journey You’ll Never Forget
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| Some of the Crew |
In my years aboard the
RV Toum Tiou 2, I’ve seen countless guests transformed by the journey. And while the river may be what brings them here, it’s the experiences, the connections, and the stories they take with them that truly make this voyage unforgettable. Whether it’s sharing a quiet moment with a fellow guest, learning to make a traditional dish, or marveling at the beauty of the river as the sun sets, the
Toum Tiou 2 is more than just a ship — it’s a gateway to adventure and discovery.
As I often say to guests before they disembark: “This is not goodbye; it’s just the beginning of the memories you’ll take with you. We hope you’ll come back to the Toum Tiou 2, but if not, know that we’ll always be part of your story.” And that, to me, is the ultimate reward of being a purser on this incredible river cruise.
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| RV Toum Tiou 2 |
If you’re seeking a truly immersive, personalized adventure down one of the world’s most legendary rivers, then I invite you to come aboard the
RV Toum Tiou 2 New Discovery Tour offered by CF Mekong River Cruises through CroisiEurope. From the moment you step on board, you’ll be treated as part of our family, and I’ll be here, ready to make your journey as smooth, memorable, and enjoyable as possible. Welcome aboard!
*By Mitch the Purser
RV Toum Tiou 2
*New Discovery Tour offered by CF Mekong River Cruises by CroisiEurope
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