The Lufthansa Group app was previously evaluated by customers and nominated for the final round. A jury of experts compared the four nominees in a competition, the “Battle of the Airline Apps”, and rated the Lufthansa Group app as the best among the biggest players in the industry. The Lufthansa product came out on top against the apps from Emirates, Qatar Airways and Air India.
Dieter Vranckx, Member of the Executive Board Lufthansa Group, Global Markets & Commercial Airlines Hubs, says: “The Lufthansa Group App puts our customers at the center and provides them with user-friendly services, transparent information and support throughout their journey. I am proud of the entire team for the great progress we have made in recent years. The award for the Lufthansa Group app encourages us to continue developing our digital services for Lufthansa, Austrian Airlines, SWISS and Brussels Airlines.”
Oliver Schmitt, Head of Digital Customer Solutions and Managing Director Digital Hangar GmbH, says: “The digital travel experience of our guests is increasingly determined by their mobile devices. The app is playing a growing role as a travel companion. In recent years, we have worked specifically on service offerings, especially in the event of irregularities, on simplifications and better information for our guests, and created numerous benefits for frequent flyers.”
The World Aviation Festival is a leading global conference for the international aviation industry, focusing on technology, passenger experience, digitalization and sustainability in aviation.
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