Key findings from the research include:
- 38% of consumers think less in-store shopping is a change that’s here to stay
- 30% of consumers in Australia are planning more purchases online in the future
- Consumers are now avoiding the use of cash and replacing it with contactless debit and credit card payments:
- 69% of Australian consumers say they are using less cash now, while over half (52%) plan to use less cash in the future
- Aussies have used more contactless debit cards (35%), contactless credit cards (21%), and mobile/digital wallets (10%)
- Just under half (44%) of Australian consumers plan to use more contactless payments in the future
- Consumers believe many changes will stay:
- Over two thirds of Aussies (78%) believe hygiene concerns are here to stay
- 71% of Aussies believe contactless payments are here to stay
- 67% of Australians believe a struggling economy is here to stay
- Australians’ daily activities have also seen a rise in digital activities as the time usually spent visiting restaurants and shopping centres is being offset by an increase in surfing the net, video streaming and social media:
- 54% of Aussies are surfing the net more, 49% more video streaming and 39% more social media activities
As communities and economies emerge from the pandemic, the new consumer mindset about the value of digital commerce sends a clear signal to merchants of all shapes and sizes that online shopping and touch-free transactions are essential to building the business.
COVID-19 will force Australian retailers to reconsider their online operations, and whether they meet consumer demand and expectations, and are safe and secure from a payments standpoint.
Website: www.mastercard.com
No comments:
Post a Comment