The spectacular ISPY Gala Awards is a core part of the ISPY programme originated in 1999, an annual four-day event for all inflight retail stakeholders groups. Before the announcement of the winners, each of the Airline of the Year finalists is required to have an hour-long workshop including a 30-minute presentation followed by a panel discussion and questions from the audience, while the cabin crew are trained and assessed to compete for team and individual awards. This year, 28 world-class airlines including Cathay Pacific, Dragonair, Singapore Airlines, Virgin Atlantic and Air Canada participated in the event to compete for the awards.
Mr Stanley Kan, Director of Service Delivery of Hong Kong Airlines, said, “Last time, Hong Kong Airlines was the only legacy carrier in Asia amongst the top 4 finalists for Airline of the Year Award, while this year, we are thrilled to be crowned as Airline of the Year – a remarkable progress indeed. Partnering with inflight retail concessionaire DFASS, Hong Kong Airlines has achieved significant improvement in inflight duty free sales services with the launch of innovative initiatives such as professional training and the introduction of the Brand Ambassador Scheme.”
Aside from the ISPY award, in recent years Hong Kong Airlines garnered a bunch of international acclaims including Asia’s Leading Inflight Service 2015 at the internationally renowned World Travel Awards in October 2015. The airline has been rated as the 4-star airline since 2011 by international specialist research consultant Skytrax. Hong Kong Airlines also won Skytrax World’s Most Improved Airline in 2014, and enlisted the top 10 World’s Best Regional Airline for the first time in 2015. Hong Kong Airlines is awarded Airline of the Year at ISPY2016, winning another international acclaim in the aviation industry.
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