AirAsia Travel Advisory

• Credit Account with 2-year validity now an option for flight bookings up to 31 July
• the validity of existing Credit Accounts to be extended also
• Service recovery options now available for flights up to 31 July 2020 with credit account validity extended to two years

AirAsia guests with flight bookings departing between 23 March and 31 July 2020 can now choose between a Credit Account with a 2 year validity period or unlimited flight changes for flights departing up to 31 October 2020. All Credit Accounts previously issued for COVID-19 related disruptions will also be provided with an automatic extension of validity up to 2 years for future travel.

Options available for guests with eligible bookings are:

• Unlimited flight changes: Change to any new travel date before 31 October 2020 on the same route for an unlimited number of times without any additional cost subject to seat availability; OR
• Credit account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 730 calendar days (2 years) from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com.

For more information and to watch the video message from AirAsia's Chief Customer Happiness Officer at https://newsroom.airasia.com/news/covid19-travel-advisory-update.