Langkawi Airport wins prestigious Asia-Pacific Award

Langkawi International Airport. Image Source -  The Star

The Langkawi International Airport has been honored with an award by the Airports Council International (ACI) World, recognizing it as the best airport in the Asia-Pacific region for serving two to five million passengers. This accolade reinforces the airport’s status as a premier facility, known for delivering outstanding service and satisfaction, as shared by Malaysia Airports Holdings Bhd with the New Straits Times.

Malaysia Airports Holdings elaborated on the Airport Service Quality (ASQ) programme by ACI, which sets the global standard for airport customer experience. This program assesses passenger satisfaction through on-site surveys, covering over 30 performance indicators to offer a thorough evaluation of airport services. Notably, these surveys have gathered insights from 600,000 passengers across more than 400 airports worldwide.

Mohamed Rastam Shahrom, the acting group chief executive officer of Malaysia Airports, highlighted the resurgence in travel to Langkawi, fueled by new airline routes such as the introduction of the Dubai-Langkawi route by flydubai. This surge in tourism is a positive sign for the area’s travel industry.

Luis Felipe de Oliveira, the director general of ACI World, commended the management of Langkawi International Airport for their commitment to providing a superior customer experience. He emphasized the importance of excellence in customer service in meeting the evolving expectations of passengers, making airports memorable destinations in their own right.

In a further testament to the region’s growing appeal to travelers, Malaysia Airports Group reported a record 7.8 million passenger movements across its airports in Malaysia for February 2024, marking the highest monthly figure since the onset of the COVID-19 pandemic. This increase in passenger volume is attributed to a combination of extended school and festive holidays, celebrations of China’s Spring Festival, and the introduction of new airlines and increased flight frequencies, signifying a promising rebound for travel and tourism in the region.